Position Summary:

-This position ensures complete customer satisf by providing end to end commercial services, such as order entry, order processing, payment collection and support service logistics and etc. to customers.


Key Duties and Responsibilities:

-Identify & respond to customer inquires. Provide a client focused first point of contact to answer customer inquires, process customer orders.
-Process orders for domestic customer and enter order into SAP system. Ensure the accuracy of order entry and changes
-File orders/request according to guidelines/policy
-Set order priorities according to revenue needs, customer needs and special sales situation
-Proactively communicate order ations/changes to customer and as well as Buyer
-Be knowledgeable about products to answer customer enquiries.
-Coordinate between customer, supply chain and sales team to ensure the success order proceed and product on time delivery
- Clarify detailed collection info so that Finance team could reverse related AR record
-Various other duties as requested by the department manager

Minimum Requirements/Qualifications:

-College degree, majored in Business administration, Biology, supply chain, mechanical, electrical, or international trade International trade and supply chain degree will be preferred
- 3 - 5 years relevant experience.
-Detail - oriented and well organized.
-Rich knowledge with contract terms, conditions, Logistics, business and international trade
-Basic knowledge of Finance and credit
-Good communication and teamwork skills with customers, keep "customer satisf" as a guiding factor
-Good English communication skills both in written and oral
-Good computer skills, proficient with ERP system such as SAP and MS Excel.

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. For more information, please visit www.thermofisher.com.