Position SummaryThe Technical Service Engineer is responsible to provide high quality service in Sungrow warehouse for product maintenance, repairing, as well as supporting the customer through service hotline and email and warehouse inventory management. You are a proactive, reliable and resilient engineering professional who has a passion for finding solutions. This role needs to coordinate with internal teams to efficiently deliver service solutions (residential and C&I projects) for troubleshooting and repairing, support senior service engineers to improve service solutions and manage inventory, as well as conduct ad-hoc projects. This is a full-time role based in Pendle Hill Sydney with occasional inter-state travel.Key responsibilities:?Provide after sales service support for key customers through telephone and email?Conduct inverter testing fault diagnosis and repairs?Manage technical problems that are recorded and tracked within the internal system and liaise with R&D team for improvement and development?Keep a good record of the spare parts/unit inventory?Continuously develop knowledge of all relevant products and services?Communicate with the management, sales team and customers to support the business developmentSkills and experiences required:?Based in Australia?Current drivers licence?Electrical Engineering, Renewable Engineering and or similar ****?At least 1-3 years of technical support or product maintenance experience preferred?Excellent communications skills (Written and Verbal) in English and fluent (Verbal) in Mandarin?Excellent and professional telephone customer service skills?Attention to detail and able to understand the big picture?Strong problem-solving and analytical skills?Strong organisation and time management skills handling multiple tasks at once

陽光電源股份有限公司（股票代碼：300274）是一家專注于太陽能、風(fēng)能、儲(chǔ)能、氫能、電動(dòng)汽車等新能源電源設(shè)備的研發(fā)、生產(chǎn)、銷售和服務(wù)的國家重點(diǎn)高新技術(shù)企業(yè)。主要產(chǎn)品有光伏逆變器、風(fēng)電變流器、儲(chǔ)能系統(tǒng)、水面光伏系統(tǒng)、新能源汽車驅(qū)動(dòng)系統(tǒng)、充電設(shè)備、可再生能源制氫系統(tǒng)、智慧能源運(yùn)維服務(wù)等，并致力于提供全球一流的清潔能源全生命周期解決方案。 自1997年成立以來，公司始終專注于新能源發(fā)電領(lǐng)域，堅(jiān)持以市場需求為導(dǎo)向、以技術(shù)創(chuàng)新作為企業(yè)發(fā)展的動(dòng)力源，培育了一支研發(fā)經(jīng)驗(yàn)豐富、自主創(chuàng)新能力較強(qiáng)的專業(yè)研發(fā)隊(duì)伍；先后承擔(dān)了20余項(xiàng)國家重大科技計(jì)劃項(xiàng)目，主持起草了多項(xiàng)國家標(biāo)準(zhǔn)，是行業(yè)內(nèi)為數(shù)極少的掌握多項(xiàng)自主核心技術(shù)的企業(yè)之一。 公司核心產(chǎn)品光伏逆變器先后通過TüV、CSA、SGS等多家國際權(quán)威認(rèn)證機(jī)構(gòu)的認(rèn)證與測(cè)試，已批量銷往全球150多個(gè)國家和地區(qū)。截至2022年6月，公司在全球市場已累計(jì)實(shí)現(xiàn)逆變?cè)O(shè)備裝機(jī)超269GW。 未來，陽光電源將秉承“讓人人享用清潔電力”的使命，立足新能源裝備業(yè)務(wù)，加快清潔能源系統(tǒng)集成及投資建設(shè)業(yè)務(wù)發(fā)展，創(chuàng)新拓展清潔電力轉(zhuǎn)換技術(shù)領(lǐng)域新業(yè)務(wù)，不斷貼近客戶需求，積極參與全球競爭，努力將公司打造成為受人尊敬的全球一流企業(yè)。