職責描述：
· Provide operational/technical support to all production practices on holidays and weekends.
· Monitor and provide support to workflows and provide expert knowledge on all workflow designs.
· Develop and maintain professional relationships with all business teams
· Monitor all alerts and escalate all issues for all procedures and systems.
· Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
· Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
· Greet all customers pleasantly and ensure compliance to all customer requirements.
· Provide insights to continuous improvements and innovation to streamline efficiency and increasing productivity.
· Ability to make sound judgment and decision when handling high severity issues.

Required Technical Skills
· Knowledge in LUNIX, Oracle and SQL.
· Hands on experience in Production Support environment.
· 3 or more years of experience in planning, engineering, designing, delivering, supporting and maintaining applications.
· Significant Troubleshooting Knowledge and problem solving techniques.
· Solid understanding of standard client/server, networking, and Internet fundamentals.

文思海輝是一家來自中國的全球性IT服務(wù)公司，擁有超強的數(shù)字化咨詢與行業(yè)解決方案實施能力，致力成為全球企業(yè)“最具價值的業(yè)務(wù)合作伙伴”。文思海輝堅持為全球客戶提供領(lǐng)先的數(shù)字化咨詢、體驗交互、技術(shù)實施與運營服務(wù)，并憑借在高科技、金融、制造等行業(yè)的深厚積累和豐富經(jīng)驗，與128家《財富》500強企業(yè)建立了長期合作關(guān)系。
而這些，皆源于文思海輝26,300余名專業(yè)人才的協(xié)作與努力！你是否愿意加入我們，成為26300余名專業(yè)人才中、令人驕傲與艷羨的一員？
在文思海輝，工作從來都不是生活的阻力，更能為生活提供更多的助力；
在文思海輝，薪酬福利從來都不是赤裸裸的金錢關(guān)系，而更多的是對員工的激勵；
在文思海輝，你收獲的不僅僅是一份工作，更將收獲一個不一樣的自己，創(chuàng)造不一樣的未來；
在文思海輝，發(fā)展和職業(yè)機會從來都沒有終點，有的是無限可能；
在文思海輝，更有令人鼓舞的工作環(huán)境，追夢路上，彼此稱贊。
這是我們的員工價值主張，更是我們對每一位應(yīng)聘者的期待與承諾。
加入我們，共同開啟全新未來。
了解更多文思海輝職位信息，請關(guān)注“文思海輝招聘”微信公號，歡迎在線投遞簡歷。
您的個人信息將嚴格按照我司個人信息保護政策進行保護并僅供招聘用途使用。